The debacle at Ulster Bank which has prevented up to 100,000 customers from accessing their money has been unprecedented in its scale and duration.
How could it and its parent in the UK have caused such an information technology mess?
If this were 1986, perhaps one could have been a little more forgiving. Banking and technology were only developing the kind of inter-dependent relationship that it has evolved to today.
Even if this were the result of some system overload, perhaps on the back of some unique offer from the bank, perhaps we could have understood the root causes of this problem.
But this is 2012. The bank is reported to have been caught off guard by something as a minor as simple human error.
Could this be correct? Did Ulster Bank not have back-up files? Did they not have contingencies? After all, most families today almost universally make simple copies of digital photos and other important family files to protect against loss. Yet here is one of the largest banking groups in the world, its customers inconvenienced for up to a week or more simply because of this human error.
In an era where online banking is becoming more and more important and where Government is encouraging, even forcing us all to move online, event like this should not occur, they cannot occur. Our day-to-day lives rely on a functioning banking system, so does our economy.
If we are to believe the Ulster Bank group, can a large segment of society be really put on hold because of a little human error. Or worse, if this is as a result of deliberate actions, who is in charge of the security of the bank? We need to ensure that it is robust and secure, or at least certainly better than what the bank offers currently.
Good news, the Government has been reported in one of the national media as preparing to launch the final version of the new bill that will deal with personal insolvency.
It’s high time that this important piece of legislative work got published. It even more important (barring no last-minute legislative wrangling) that the legislation finally gets enacted into law.
Rising levels of debt and mortgage arrears means that the resulting financial reprieve for those most affected by the ongoing economic stagnation will assist those that most need it.
However, it is also important that banks are not left wrong footed in the new personal insolvency landscape. While there may be a deep-rooted anger at the role banking played in the economic meltdown and the ongoing austerity programmes, we all need to ensure that those that can pay do pay and those that appear to have genuinely lost their capacity for financial rehabilitation are dealt with humanely, through this new legislative process.
Later this week, we will all be the wiser.
For more options on financial education, visit www.centsense.ie